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LabTechGeek Monthly Digest - Third Edition


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Good Morning/Afternoon Connectwise Automate Campers! It's time for the next delivery of the LabTechGeek Digest!

Automate 12 - Patch 7

After a rocky start with Patch 6, Patch 7 has been relatively stable with no known major issues. Be aware of potential issues with IIS though during the install - not a fault with the patch, but an issue with IIS and Microsoft's July patches. See here for more details: https://bit.ly/2Akrgoz

With that in mind, this is a good stable base to upgrade to if you’ve been waiting for a while to upgrade. I continue to be impressed with the speed of development for the new Automate Web App, and I’m sure we’ll see some good additions to it over the next few patches. Hopefully we will see the addition of a Current User/Last Logged on User column soon, it’s the only thing really stopping heavy usage for a lot of the engineers at my MSP.


We are now over 3000 users in our Slack, and growth doesn’t seem to be slowing down. Thanks to all Admins and members who contribute. If you’re not already in our Slack, you can join here - https://slack.labtechgeek.com/

We need your Feedback!

Thank you to everyone who has already filled in the Feedback form that has been posted in Slack for a few weeks, if you haven’t then we’d really appreciate getting your feedback on our GeekCast and LabTechGeek content in general: https://goo.gl/forms/FAC0m1Gua9fToit13

Agent response slow? Tired of waiting to interact with agents? Offline server alerts flaky? Your heartbeat may be broken

Following a conversation in the Slack just over a month ago, I asked a number of members in Slack to check whether their heartbeat was working or not – and a good 40% of the people that checked found this wasn’t working properly. When heartbeat isn’t working it can significantly impact on the day to day running of Automate. If you can answer yes to any of the questions in this sections title, I would advise you have a read of my article on how to identify, and fix problems with heartbeat: https://bit.ly/2OhOONr

LabTechGeek Downloads

Are you aware of this section of the LabTechGeek Forums? https://www.labtechgeek.com/files/ This is where we have started posting Scripts, SQL Definitions, Role Definitions and more. Over the upcoming months, we are going to start adding more content in here – and you can help. We are going to start giving trusted community members the ability to post files in here. If you want to contribute, please message me on Slack (@gavsto).

Some of my favourite ones in there so far:

https://www.labtechgeek.com/files/file/17-script-backup/ - Backup your LabTech Scripts into a folder hierarchy that matches the Automate script folders. Each time a script is exported, the last updated time and user information is included, providing multiple script revisions as it is changed over time.
https://www.labtechgeek.com/files/file/16-powershell-deployment-scripts/ - Powershell deployment scripts for Powershell 2,3,4,5? Yes please!
https://www.labtechgeek.com/files/file/8-bitlocker-enabled/ - Role definition to detect Bitlocker is enabled on a machine.

See you next month (ish)!


Gavsto and the LabTechGeek Admin Team

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