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  1. It's pretty good and reliable. The UI isn't the best but not the worst either (much better than Symantec BackupExec, for example). It's a good alternative to Acronis.
  2. I am interested in knowing this as well. I will be attending my first Automation Nation this year as well.
  3. Something similar happened to us, but when something like this happens, we try to implement a scalable solution in case the same thing ever happens in the future. While we could create custom duplicate monitors for all clients, it's just not a scalable solution, so we put in the extra time and effort in the beginning to make this something easy for any alert, for any monitor, for any customer at any given time. 1. Create an extra data field on the client info screen for a client contact e-mail address (or use a pre-existing data field if you prefer) 2. Use alert templates to call scrip
  4. In New Jersey. Interestingly, never heard of the per user model before. We do per device that we can install our Labtech agent on. Pricing is variable per customer depending upon a few things. 1. Presales goes onsite to do a site survey and takes an assessment of overall system infrastructure health. 2. The health score translates into a Grade that our Account Management Team uses to estimate how often we'll be spending time troubleshooting problems for the customer. Based on that, we use a 150 dollar per hour model and multiply that by the number of average anticipated hours (we may p
  5. We use Datto as a resold service to our managed customers. I can confirm they are pretty good. For non-recurring service model as some customers prefer in-house solution, we use ShadowProtect.
  6. Sorry for the threadromancy, but I was wondering if anyone may have figured this out? Possibly with a direct SQL command? Also, is there a script function or SQL command to set a CW agreement automatically in a similar way?
  7. Ultimately, I think you will want to use Powershell scripting and create constant variables in your LT script like I did above in order to do the creation/pw resetting, and use LT variable checking for script logic to create/skip/reset based on the results of the criteria (like if %shellresult% contains %Error% etc.)
  8. I can show you what I created for resetting the PW of a specified domain account to a preassigned variable in the script using Powershell (this has to be run on a DC with appropriate PS tools and AD module installed): 1. Function: IF Group Member (Skip 1 step. This is simply for if you want to only have the script work on servers/machines if they belong to a certain group. Not needed for script to actually function) 2. Function: Script Goto (Set to 0 to exit... again this is just for synergy with the above function) 3. Variable Set - Constant (Parameter is whatever you want the pas
  9. Weird. Never experienced this before. You can likely get LT support and/or CW support to look into the problem for you for free, have their techs troubleshoot.
  10. I have been trying to find this all in LT documentation and google searches, can't seem to find anything. Anyone know what function to use in an LT script to automatically update the due date of a ticket which then will sync with CW to update the CW due date?
  11. I spent a bit of time researching this. I do not believe there is any way to alert more frequently than daily. Though, if there is a way around this, I am very interested to know.
  12. Hey Everyone! First, awesome website. Been very helpful to me and I look forward to assisting the community where and when possible. So, I didn't want to do any threadromancy on this original thread: viewtopic.php?f=5&t=569 Long story short, I have LT 2013 and I downloaded and installed Greg's plug-in. Now, everything is set up and I have done several tests connecting to a dummy IMAP mailbox for proof of concept. Everything works except... I prefer creating tickets via script directly as opposed to calling the "Ticket" function under an Alert Template (for flexibility,
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