leebaxter

Hi Michael If you go to the System>General>Import, you have options to import "SQL File" and "XML Expansion", the .zip file contains both files to be imported. If you do not have these then your permissions on your user account may need extra permissions added. Hope that helps you. Lee

Excellent addition to the system, we are using this to put our email addresses onto agents that are offline for long periods of time (we all have them!) to notify us if it comes online in the period while we are investigating where the machine has gone! This goes a long way to not using up licenses on dead machines. Top marks!

Hi Darren Thank you very much for this update, I have updated the components and it seems to be working as expected. Thank you very much for putting in the time to update it, it is very much appreciated. This helps us hugely when our agents go offline for a long period of time and we can then use this to notify us if it comes back online while we are contacting the customers to find out whats happened to the machine. Top marks! Lee

Hi Cory Thank you for that, I have been doing a bit more digging this afternoon and it seems we have one of the views missing, I pasted in the SQL query into MySQL yog to get a more concise error and it came back with this, Query: v_extradatacomputers Error Code: 1064 You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near 'v_extradatacomputers' at line 1 After checking the views in the database we seem to have the view missing v_extradatacomputers in our database! so I am currently following up to see how to restore this. Lee

Hi Cgegg I am in the same position as yourself, when I try to "Build and View Query" I get an SQL error also, I have checked the syntax multiple times against Jacobsa post but it does not seem to work. Can you advise if you did get this working in the end? Thank you Lee