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Found 9 results

  1. This thread is meant to be an overview for each individual Version 12+ patch. We know that all patches are not created equal and there are some patches that we should avoid like the plague (I'm looking at you 11.18/12.0). The top post will be consistently updated with known bugs/issues for each patch, so you should know at a glance if you feel comfortable upgrading or holding out for the next patch. Blue = Must install ASAP (unless skipping to a newer patch) Green = Stable Patch Orange = Relatively Stable Patch Red = Unstable Patch Official ConnectWise Automate Patch Notes for
  2. We are looking into using the a warranty plugin from this site https://squattingdog.net/labtech-warrantylookerupper/. Have any of you used this? Is there a better warranty lookup plugin that is reasonably priced and works well with multiple vendors?
  3. I’d like to setup alerting on server performance, such as high CPU/memory usage. I’ve created an internal monitor which does this, but it obviously picks up all spikes. Is there a way of alerting only if the cpu/memory usage is excessive for over 5 minutes? This way avoiding just momentary spikes... Any ideas would be greatefully received 😊
  4. Hello everyone. We are trying to apply Patch 10 to our Automate 12 Server. I have a support ticket in I'm waiting to hear back from but I have some weird errors in the patch text: Labtech patch could not load Automation Server database password. LabTech Automation Server Not Found No Database Agent Found. SQL query skipped. LabTech Automation Server was not found. Please make sure to run this patch on the LabTech Automation Server, too. The only response I have to any that is... What? Hoping someone has encountered this or heard of
  5. CW Automate Database Migration Guide I recently performed a successful database migration for our org to a new server with higher specs. I spent some time with CW consulting before the migration, reviewing the new server base install and working through some of the initial issues there (like making sure all our connectors really ARE the right version, and dropping the default anonymous MySQL user). They also gave me some pointers for the actual database migration process which are not in the CW documentation. This guide is not a replacement for proper consulting. If you don't know what th
  6. Hi Guys, I have been using Automate for the last 6 months and so far I have managed to improve my Knowledge and usage of the system. We recently got Report Center installed and I have been working on what I thought to be a simple solution to the Monitor - Agents no checkin for last 30days. Objective: Create an automated report that queries the Computer data and returns data (Agents no checkin for last 30days) I have configured my data source to use the following; Computer table, I can pull information from all clients but cannot restrict this information to only retur
  7. I would like to ask that people please post their WORKING impressions on CWA12. Please no comments from people that are not using it and just want to say they hate it. Specifically: How long have you been using CWA12? What problems if any were encountered DURING the upgrade. How was it resolved? (Or is it still an issue?) What problems if any were encountered POST upgrade. How was is resolved? (Or is it still an issue?) What is your feedback on the changes? What do you like best/worst? What feedback did you get from your other users/techs? Now that CWA12 has b
  8. I need to determine peak memory usage for AutoDesk and PowerMill applications over a two week window for certain users. This is what I have done so far... Looked through trending data on the Perf - Memory Utilization Went through MySQL and read through a ton of tables to find the information if at all available SQL Query used: SELECT * FROM `labtech`.`<table>` WHERE `<column>` = '<int>' LIMIT 0, 1000; I am lost on what to do for my client that is asking for one. Does anyone know where that information would be or what I could use to get it?
  9. We just upgraded to Automate 12 and there are a lot of things we like about it, however we no longer have the ability to right click on a computer in the main control center dashboard and then connect using ConnectWise Control (ScreenConnect). Does anyone know if there is a way to get that feature back or if it was just removed in Automate 12?
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